Showing posts with label technology. Show all posts
Showing posts with label technology. Show all posts

Monday, August 30, 2010

Techno Tantrum

Technology Hardware/Software Pet Peeves:

  • The ‘On/Off’ conspiracy. Everyone knows what ‘on’ and ‘off’ mean. Who the heck can remember what the silly little circle and line mean? What’s wrong with ‘on/off?’
  • Buttons with meaningless symbols on them. Triangles and exclamation marks, etc. Just write on the button what the heck it actually does!
  • Software applications with goofy names that have no meaning relative to what the application actually does. Can’t we just call things email and calendar and search instead of Lotus Notes and Outlook and Entourage and Google?
  • Error messages that don’t tell you what the error is, whether it’s even important or not and how you can fix it; or even if you need to or can. If it’s ‘Done, with errors’ what the heck am I supposed to think or do about it?
  • Help files that don’t have entries for the most common problems that keep popping up.
  • Trouble-shooting routines that never diagnose or fix the problem.
  • ‘Productivity-enhancing’ applications that are not intuitive. It’s not obvious when you open them how they work or how they’re going to help you accomplish what it is that you want to do. It takes longer to read the instructions and figure out how to make them do what you need done than just doing it the way you always have. You wind up having to adapt your work routine to the application to make it work, rather than the application adapting to your routine. Ultimately it doesn’t really do anything to ‘enhance’ your productivity. All of these types of applications should start with a welcome page that asks, ‘What can I help you do today?’
  • Applications should communicate in plain logical English sentences and phrases. Just like we all speak and write. The end-user should not have to learn computer geek-speak.
  • Cryptic key-stroke combinations and hotkeys on the keyboard to make things happen that are totally arbitrary and meaningless.
  • Applications that try to figure out what you’re trying to do and start doing things and making changes and decisions without your knowledge and permission. It may not even be what you want to do. Then you can’t figure out how to turn it all off and undo what the application has done.
  • Applications that keep changing my formatting on the fly. Sometimes I want things to stay exactly the way that I created them, even if it doesn’t look right to the application.
  • Things that don’t print the way that they look on the screen.
  • Corporate networks that are so secure you can’t get any work done.
  • So much corporate stuff loading at start-up that it takes 10 minutes to turn on your machine in the morning.
  • A 100 megabyte QuickTime/iTunes update every week.
  • Corporate software updates loading every morning when you start your computer.
  • Default settings that no one would have ever selected and it’s impossible to find how to change them or turn them off. And they keep coming back, even after you change them but then you shut down the application and they go back to the old default when you re-start.
  • Turning off a machine by pressing the ‘Start’ button!
  • Numbers, letters and characters on microscopic buttons on cell phones/blackberries that no baby boomer can read!
  • An office telephone that I have to go to a training class on just to know how to use the darn thing!
  • Corporate web-based applications that are slower to load each page than the old client-server application.
  • New and improved, that isn’t. Do designers/developers ever talk to end-users first?
  • Those canned automated voicemail greetings/menus that go on for 10 minutes before you can leave a message.

Tuesday, September 23, 2008

Can You Hear Me Now?

Okay, P.C.’s have been around for about 20 years. Not to mention fax machines, cell phones, PDA’s, Blackberries, Blueberries and Strawberries. Are we really better off? Maybe they all deserve a big Raspberry. All of this technology was supposed to make our lives simpler, better and happier. Bill Gates prophesied the paperless office years ago. Problem is, someone invented printers. Do you have less paper around the office than you did 20 years ago? Do you have less stress? Do you feel less harried and rushed? Hehehe. I didn’t think so. Instead of enjoying the paper over a cup of morning coffee or after work in the recliner, we are constantly checking the internet on our handheld devices for news and stock market reports. We’re plugged in minute-by-minute. E-mail’s flying back and forth around the globe 24-7. Texting on the interstate while trying to talk to Hong Kong, listening to a podcast on the MP3 player all the while juggling a bagel and Starbucks. Oops, try not to hit the guardrail. Maybe your life is hitting the guardrail. The more connected we are the more disconnected from what really matters in life we really are.

I maintain that these devices really have not delivered on their promise of simplifying our lives. Think about your P.C. There’s enough computing power in a modest priced home P.C. to easily manage a manned trip to the moon, but what has it really done for you lately? Does it free up all of those mundane, time-consuming tasks so that you have more leisure time to spend recreating with your family? Be honest. Most people spend mindless hours checking silly emails, surfing the internet for useless news or occasionally writing a paper. Not to mention the hours a week spent just to keep the darn thing running right. Quick, how many unread emails do you have in your inbox? 3421? When are you going to get around to reading all of that riveting information? Think of all of your P.C. applications. Every time you want to try to do something you have to run out and buy another application. There’s no guarantee that it’s actually going to do what you need done. It takes weeks of studying the manual (if you can find one and if it’s not full of typo’s and if it’s written by someone in the U.S.A. who actually can compose a complete sentence in English) and experimenting with all of the complex ‘shortcut keys’ and ‘keystroke combinations.’ (Shift-Alt-Z, while tapping your right foot and sticking out your tongue) Then you get to manually enter your three years worth of data because of course it doesn’t talk nice with other applications or even earlier versions of itself. Then you discover that it doesn’t really generate the report that you need. These applications are written by geeks from Mars who have never seen daylight and design them like an M.C. Escher painting, stairways going ever upward in perpetual circles but never actually going anywhere. They are mind-numbingly complex but in the final analysis don’t do much for you that you couldn’t do quicker and better with a legal pad, calculator and #2 pencil. The end result is always mediocre and lacking some important component that you really wanted included. Not to mention that they don’t talk to each other very well at all or to other computers and applications out there in the internet. Why can’t we just tell the computer in plain English what we need and have it do it? Let it go out on the internet and find some way of getting the job done without our time, input and oversight. Let us know when it’s done and give us a result in the format that we want.

While we’re at it can we please eliminate the cryptic messages and nonsensical keys on these devices? What happened to ‘On/Off?!’ Eliminating that was simply un-American. Does anybody know what that triangle with a vertical line in the middle means on my fax machine?? Who dreamed up this stuff? How about my favorite internet browser message, ‘Done, but with errors on page.’ What are the errors? Are they important? Is something important being left out? Do I need to fix it? Can I fix it? Ballpean hammer please. Why does Windows give me those error messages with numerical codes? Where is the secret decoder book? I have called Microsoft and they don’t even know what they mean. And for us baby-boomers could someone please make screen text that can be read without a giant magnifying glass?! And what’s with those microscopic keys that can only be operated by using a sewing needle to tap them? I sense a conspiracy between the manufacturers, optometrists and physical therapists. OK, take a breath.

Bottom line; we have become slaves to our technology rather than making our technology serve our needs and make our lives better. We blindly chase after the newest, smallest, fastest devices with the most functions per cubic inch. We’re so overwhelmed and frazzled with the dizzying onslaught of information that we can’t sleep at night. We take Ambien to fall asleep and Red Bull to wake up. Headache, heartburn and high blood pressure medication flies off of the shelves hand-over-fist. So ask yourself; with all of this techno-help are you making more money, enjoying more leisure time and having more fun? I didn’t think so. Here’s my parting advice, TURN IT OFF! (if you can find the right button, lol)